Shipping & Returns
Shipping
We provide FREE SHIPPING for all orders of £500.00 worldwide.
All delivery timeframes provided are for your guidance and apply to working days only (excluding Bank Holidays). Whilst we try our best to get your order to you in the specified time, occasionally some things are beyond our control. If there is a delay in receiving your order, please contact us via email at contact@annina.com and we will endeavour to resolve with the courier as quickly as possible.
Orders are shipped in ANNINA branded sustainable packing.
A tracking number will be emailed to the customer once the order has shipped.
We do not refund shipping costs.
Shipping time estimates
Our pieces are made to order and unless listed as 'in stock' orders will be despatched 3-5 weeks from the day of the order. Items listed as 'in stock' will ship within 2-5 working days. If you need your item sooner please email us at contact@annina.com.
UK: Next working day
EUROPE: 2-3 business days
USA: 2-4 business days
REST OF THE WORLD: 2-6 business days
Please note we do not ship on weekends.
ANNINA is not responsible for delays caused by the courier or customs.
ANNINA is not responsible for items lost or damaged once they have been received at the shipping destination.
Taxes and duties
We ship from the U.K. and Germany
For all shipments worldwide import taxes and duties are covered by ANNINA.
Returns
Although we hope that your order delights you, if you are not totally satisfied with your items, we will offer a return policy within 14 days.
Custom orders are not eligible for returns.
Please note that items within our vintage collection are excluded from returns.
The processing time for refunds is 3 weeks.
Eligible orders will receive a refund of the original amount minus a shipping charge of £40.
If you would like to return an item please click here.
We will schedule a collection and email you your returns label and customs documents which will need to be printed and handed to the DHL representative together with the parcel. Please note that the commercial invoice needs to be printed two times.
To be eligible for a return, your item must be unworn, in exactly the same condition that you received it. It must also be returned in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will let you know whether your refund has been approved or not. If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Garments made to measurements provided by the customer are purchased at the customers risk. Should the garment not fit properly the customer is to bear the cost of alteration.
Please note that as a small, independent business, we take great care to ensure all items are thoroughly checked and securely packaged prior to dispatch. Once your order has left our premises, we cannot accept liability for any loss, damage, or faults that may occur in transit or after delivery. We strongly recommend inspecting your items upon arrival and contacting us within 48 hours if you have any concerns. Thank you for your understanding and support.
Exchanges
If you would like to exchange and item, you must first return the original item, and place the new order. We will refund you for the original item in accordance with our usual returns policy.